Security And Privacy Policy

Who are we

References in this Security and Privacy Policy to `we`, `us` and `Card Reader Comparison` are to `Card Reader Comparison` (a trading style of Carson Matthews), registered office: Business First, Millennium City Park, Millennium Road, Preston, PR2 5BL.

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by us and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

As is the case with many large and high profile organisations, communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.

How Do We Use Your Information?

We use your personal information in various ways.

We will use it to confirm that you are who you say you are when you contact us. We will also use the personal information we gather from you to formulate our advice and recommendations for the services we offer and to submit applications to lenders and product providers.

Third party organisations that otherwise assist us in providing goods, services or information:
We use third parties acting on our behalf such as contractors, suppliers and/or agents (including, without limitation, customer care teams and processing centres) for the purposes of administration, income, credit and risk assessment, statistical research, marketing, product suitability and product sourcing in respect of products or services you have requested.

Lenders and product providers that we deal with may verify your name and address by checking your details against their system and to check against information held by credit reference agencies and the electoral roll.
Verifying your identity is required in order to make it much more difficult for criminals to use financial systems, or to use false names and addresses to steal the identities of innocent people.

Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation.

Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as the police, regulatory bodies or legal advisers in connection with any alleged criminal offence, unlawful activity or suspected breach of other terms and conditions or otherwise where required by law or where we suspect harm or potential harm to others. We will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of or any other information about anyone breaching any relevant terms and conditions or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders. We shall not be obliged to give you any further notice of this.

This policy does not cover companies, services or applications that we do not own or control, or people that we do not employ or manage, including (without limitation) third party websites or applications (e.g. from “social media” platforms such as Facebook or Twitter) which we may link to or offer via our services. Also, it does not cover certain pages and services provided which are hosted, managed and operated by other parties. These services, applications and third parties may have their own privacy policies and/or terms and conditions of use, which we recommend you read before using any such services. These third parties and services are wholly independent of us and are solely responsible for all aspects of their relationship with you and any use you may make of such services.

Opting out:
If you do not wish to receive information from us as explained above, you can update your preferences by contacting us using the contact page.

To ensure you have the best possible experience when you contact us, we’ll use your information to ensure our team has the knowledge and expertise to meet your needs.

How We Collect Your Information?

We may collect and process your information as follows:

Information that you provide by filling in forms for requesting a quotation or signing-up for a newsletter, etc.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of your visits to our website and the resources that you access.

Disclosure Of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal details to the prospective seller or buyer of such business or assets.

If we or substantially all of our assets are acquired by a third party, in which case personal details held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of our brand, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Keeping In Touch With Card Reader Comparison And Your Rights

We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by contacting us on the Contact page.

If you no longer wish to receive emails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call our Customer Loyalty team who will be more than happy to help you. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.

Security Policy

Security of our website is of utmost importance to us. Our site uses software to provide high level encryption technology. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.

We will never contact you by email to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.

Never send any sensitive information, such as passwords or credit card information, via email.

Where you have chosen to create a password to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Where We Store Your Information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal details, you agree to this transfer, storing or processing. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Security and Privacy Policy.

What Is The Legal Basis For Handling Personal Information?

Data protection laws require that, to process your personal data, we must meet at least one prescribed basis for it. We rely on the following basis for the activities we carry out.

Contract

We rely upon this basis because you will provide us with your personal data as you want to use our services. This means that our use of your information is governed by contract terms. It is your choice to give us this information, however if you choose not to provide it, we may not be able to offer some or all of the services you require.

Under this basis we process your data in the following scenarios:
- understanding your circumstances and requirements
- assessing risks
- formulating our advice and recommendations to you
- updating, consolidating, and improving the accuracy of our records
- enabling you to access our website and use our services
- letting you know about significant changes to our products, terms or privacy policy
- providing and improving customer support
- sending you service communications
- responding to your enquiries and complaints
- providing you with products and services and keeping you up to date with important changes and developments to their features and how they work
- managing offers, competitions and promotions

Consent:
Where we collect other information from you – or when third parties do so for us – we always ask for your consent first. For example, before you use our website you’ll be asked to consent to us using cookies to collect data about the device you’re using. If you don’t want to give consent, or you remove your consent at a later point, we may not be able to provide some or all of the services you require.

We also seek your consent in the following scenarios:
Marketing – To help you explore all your options, from time to time we’d like to let you know about products, services and offers that may be of interest to you

Legitimate Interests:
In the United Kingdom, organisations can use personal information where the benefits of doing so are not outweighed by the interests or fundamental rights or freedoms of individuals. The law calls this the “Legitimate Interests” basis for processing.

We rely on this basis for processing personal data for the following benefits:
Service – If service or produce we originally recommended is due to expire or is up for renewal, we may contact you so we can start to look at the best range of options for you.
Tracking – We like to know how people use our website or get in touch with us so we can improve our marketing.
Resolving complaints and disputes – If you have a reason to make a complaint, we will use your information to look into things for you.
Email tracking – This helps us to improve our communications.

Changes To Our Security And Privacy Policy

Any changes we may make to our Security and Privacy Policy in the future will be posted on this page.